[Remote] Customer Success Executive (Houston, TX) at Hippocratic AI

Houston, Texas, United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

A minimum of 5 years of health systems experience
Proven experience in customer success, account management, or project management
Ability to build relationships across an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced startup environment
Strong background in project management

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
Travel extensively to healthcare facilities for onsite support and training
Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing