[Remote] Customer Success Executive (Houston, TX) at Hippocratic AI

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, AIIndustries

Requirements

A minimum of 5 years of health systems experience
Proven experience in customer success, account management, or project management
Ability to build relationships across an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced startup environment
Strong background in project management
(Nice-to-Have) Experience with AI or technology adoption in healthcare
(Nice-to-Have) Advanced knowledge of healthcare workflows and compliance standards

Responsibilities

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
Travel extensively to healthcare facilities for onsite support and training
Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Skills

Key technologies and capabilities for this role

Customer SuccessHealthcareHealth SystemsProduct ImplementationRelationship ManagementClient Management

Questions & Answers

Common questions about this position

Is this Customer Success Executive role remote?

This role is remote but sits in the Houston, TX area and requires regular travel onsite to clients' locations, serving local and surrounding clients as needed.

What experience is required for this position?

A minimum of 5 years of health systems experience is required.

What does the role involve in terms of travel?

The role requires extensive travel to healthcare facilities for onsite support and training.

What is the company culture like at Hippocratic AI?

Hippocratic AI features a world-class team of leading experts in healthcare and AI, visionary leadership from top institutions, and an innovative mission to improve global health outcomes with strong backing from strategic investors.

What makes a strong candidate for this Customer Success Executive role?

Candidates with at least 5 years of health systems experience, who can build relationships with healthcare leaders, lead product implementations in nursing workflows, train staff, and are comfortable with extensive travel and presenting on AI in nursing, will stand out.