Customer Success Manager

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaS, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Marketing, Business, Communications, or a related field. Proven experience as a Customer Success Manager for international clients, preferably in SaaS or digital marketing, is required. In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools, along with a strong understanding of digital marketing principles, is essential. Excellent communication, interpersonal, and negotiation skills are necessary, as is the ability to manage multiple clients and projects simultaneously. Strong problem-solving skills and a proactive approach to client management are also required. HubSpot certifications are considered a plus.

Responsibilities

The Customer Success Manager will serve as the primary contact for clients using HubSpot, developing and maintaining strong client relationships. They will understand client business objectives and tailor HubSpot solutions accordingly, guiding clients through onboarding and implementation. The role involves providing ongoing support and training on HubSpot features, identifying opportunities for client optimization and growth, and monitoring client success metrics. The manager will also identify upsell and cross-sell opportunities, communicate regularly with clients to review progress and gather feedback, and prepare performance reports. Collaboration with internal teams to resolve client issues and deliver exceptional service is also a key responsibility.

Skills

HubSpot CRM

HubSpot Marketing

HubSpot Sales

HubSpot Service Tools

Digital Marketing

Client Relationship Management

Onboarding

Client Support

Client Training

Performance Reporting

ROI Analysis

SaaS

Communication

Interpersonal Skills

Negotiation

Project Management

Problem-Solving

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees