Customer Success Manager

Toronto, Ontario, Canada

Auto‑apply with AI Apply

$60,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Marketing TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree or equivalent experience, along with 5 years or more of relevant work experience in digital business or the technology industry. Experience working with marketing technology solutions, particularly marketing automation tools, is required. Strong communication and relationship-building skills are also necessary, demonstrating the ability to effectively interact with various stakeholders.

Responsibilities

As a Customer Success Manager, you will be accountable for ensuring customers’ overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, and customer health. You will identify use cases to drive value, coordinate communication among stakeholders, deliver an outstanding customer experience through proactive communication and data-driven insights, and champion innovation to help customers grow their business. Additionally, you will identify customer risks and implement “get well” plans, and contribute to ongoing initiatives to improve the customer success approach.

Skills

Marketing Automation

Customer Success

Stakeholder Management

Communication

Relationship Building

Data Analysis

Problem-Solving

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

Land your dream remote job 3x faster with AI

Try Jobo Free