Customer Success Manager
UserTestingSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Marketing TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree or equivalent experience, along with 5 years or more of relevant work experience in digital business or the technology industry. Experience working with marketing technology solutions, particularly marketing automation tools, is required. Strong communication and relationship-building skills are also necessary, demonstrating the ability to effectively interact with various stakeholders.
Responsibilities
As a Customer Success Manager, you will be accountable for ensuring customers’ overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, and customer health. You will identify use cases to drive value, coordinate communication among stakeholders, deliver an outstanding customer experience through proactive communication and data-driven insights, and champion innovation to help customers grow their business. Additionally, you will identify customer risks and implement “get well” plans, and contribute to ongoing initiatives to improve the customer success approach.
Skills
Marketing Automation
Customer Success
Stakeholder Management
Communication
Relationship Building
Data Analysis
Problem-Solving
Adobe
Software solutions for content creation and marketing
About Adobe
Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.
Key Metrics
San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees