Customer Success Manager - Adobe Experience Cloud

Position Overview

• Location: Onsite (Toronto, Canada)
• Employment Type: Full-time
• Salary: Not specified

Adobe is seeking a Customer Success Manager to join our team in Toronto. This role is crucial for building and maintaining strong client relationships, driving sales and product adoption within the Adobe Experience Cloud. The ideal candidate will be responsible for ensuring customer success, identifying opportunities for value, and championing innovation.

Requirements

• Bachelor’s Degree or equivalent experience
• 5+ years of relevant work experience in digital business or the technology industry
• Experience working with Marketing technology solutions, specifically Marketing automation tools
• Strong communication and relationship skills
• Ability to effectively communicate and collaborate with various stakeholders

Responsibilities

• Accountable for Customer’s overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, customer health, and happiness.
• Identify use cases to assure Adobe’s solutions drive value and exceed expectations.
• Coordinate communication among Customer executives, business partners, and operational resources to define and achieve clear success outcomes.
• Deliver an outstanding customer experience with proactive communication, applying the right internal resources, and effectively using our customer engagement model to meet customer business goals.
• Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through, and up, the maturity curve.
• Champion innovation and find new ways for Experience Cloud customers to use Adobe solutions to grow their business.
• Identify Customer risk and work with internal Adobe ecosystem and resources to build and implement “get well” plans.
• Contribute to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers.

Company Information

• Company: Adobe
• Industry: Global Software Leader
• Mission: To give everyone the creative power to bring their ideas to life and to empower the next generation of creators and innovators.
• Employees: 30,000+ worldwide
• Commitment: Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. They believe that great ideas can come from anywhere in the organization.