Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor’s degree and demonstrate at least 3 years of experience in customer success, preferably within a SaaS environment. Strong communication, interpersonal, and problem-solving skills are essential, along with the ability to build and maintain strong client relationships.
Responsibilities
As a Customer Success Manager, you will be responsible for onboarding new clients, proactively managing existing accounts, and driving customer adoption of Insider’s platform. This includes conducting regular check-in calls, identifying opportunities for growth, and ensuring clients achieve their desired outcomes. You will also be responsible for advocating for customer needs internally and collaborating with sales and product teams to improve the customer experience.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees