Customer Success Manager at Lucid

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Skilled Customer Success Manager (CSM)
Provide ongoing support to clients
Network with clients
Contribute to building relationships
Implement existing and new programs to increase business’ revenue potentials
Minimize churn rates

Responsibilities

Manage customer onboarding and product training
Educate customers on the use and benefits of our products and services
Ensure customers get fast time-to-value
Keep clients engaged and regularly using products (increasing adoption)
Build customer loyalty and reduce churn (increasing retention)
Developing a positive customer experience and fostering healthy working relationships
Assist customers with setting up and navigating our platform
Promote the value of the products
Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate)
Solve customers’ issues and problems proactively
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Record and report customer feedback to upper management

Skills

Key technologies and capabilities for this role

Customer OnboardingProduct TrainingCustomer EducationAdoption ManagementCustomer RetentionChurn ReductionRelationship BuildingPlatform SupportNPS ManagementIssue ResolutionTraining Material CreationCustomer Feedback Analysis

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What are the main responsibilities of the Customer Success Manager?

Key responsibilities include managing customer onboarding and product training, educating customers on products, ensuring fast time-to-value, building loyalty to reduce churn, solving issues proactively, and reporting feedback to management.

What skills are needed for this Customer Success Manager position?

The role requires skills in building customer relationships, providing product training and onboarding, promoting product value, solving customer issues proactively, and fostering positive experiences to increase retention and NPS.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate excels at building relationships, driving customer adoption and retention, proactively solving issues, and creating positive experiences that turn customers into advocates.

Lucid

Visual collaboration tools for teams

About Lucid

Lucid provides tools for visual collaboration, helping teams brainstorm, diagram, and visualize complex ideas and software. Its main products include Lucidchart, which allows for intelligent diagramming, Lucidspark for virtual brainstorming sessions, and Cloud Insights for visualizing software architecture. These tools are especially beneficial for remote teams, enabling them to collaborate effectively as if they were in the same room. Lucid serves a wide range of clients, including nearly all Fortune 500 companies, and operates on a subscription-based model with various pricing tiers to meet different organizational needs. The company's goal is to simplify complexity, providing teams with the clarity and context necessary to work efficiently.

South Jordan, UtahHeadquarters

2010Year Founded

$161.6MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees