The range of annual on-target earnings (base salary + commissions) for a full-time employee in this role is \u003Cstrong>$320,000-370,000\u003C/strong> at plan; plus generous early-stage stock option equity. Please note that pay offered will vary depending on factors including location, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and unlimited paid time off.\u003C/p>\u003Ch2>\u003C/h2>","https://jobs.ashbyhq.com/amper/3d0bba01-cf82-4d72-87c9-ddc786c15ef0",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[234,235,236,237],{"city":18,"region":18,"country":108},{"city":110,"region":111,"country":24},{"city":113,"region":114,"country":24},{"city":116,"region":23,"country":24},"2025-08-27T07:19:22.215Z","The ideal candidate will have 8-12 years of B2B SaaS sales experience with a proven track record of exceeding quota and building teams, preferably with success selling into industrial or manufacturing markets. Experience leading sales during early-growth stages, including the transition from founder-led selling to scalable, repeatable motions is essential. The role requires the ability to design and execute sales strategies for predictable growth, strong people leadership and team-building skills, and a data-driven approach to performance management. Exceptional communication skills and executive presence are also necessary.","The Vice President of Sales will own the company's sales strategy and execution, reporting directly to the CEO. Key responsibilities include driving new logo acquisition and expansion within strategic accounts, building and coaching a scalable sales organization to achieve and exceed targets, and defining sales strategy, playbooks, and operating rhythms. This role involves managing forecasting, pipeline development, and deal execution, as well as partnering with executive leadership on pricing, customer segments, and market strategy. Collaboration with Marketing, Customer Success, Product, Engineering, Finance, and Ops teams is crucial for demand generation, customer satisfaction, product alignment, and financial planning.",{"employment":242,"compensation":244,"experience":245,"visaSponsorship":248,"location":249,"skills":250,"industries":261},{"type":243},{"id":125,"name":126,"description":127},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":246},[247],{"id":132,"name":133,"description":134},{"type":136},{"type":136},[251,252,253,254,255,256,257,258,259,260],"SaaS sales","Sales strategy","Sales execution","New logo acquisition","Account expansion","Sales team leadership","B2B sales","Industrial sales","Data-driven operations","Cross-functional collaboration",[262,263],{"id":154,"name":142},{"id":154,"name":209},{"id":265,"title":266,"alternativeTitles":267,"slug":278,"jobPostId":265,"description":279,"isReformated":49,"applyUrl":280,"company":76,"companyOption":281,"locations":282,"listingDate":284,"listingSite":118,"isRemote":14,"requirements":285,"responsibilities":286,"status":121,"expiryDate":18,"isGoogleIndexed":49,"summary":287},"6ecda5e4-4ead-4983-b756-6f2f18f84d83","Customer Success Manager",[268,269,270,271,272,273,274,275,276,277],"SaaS Customer Success Manager (Manufacturing)","Industrial SaaS Account Manager","B2B SaaS Customer Advocate (Manufacturing)","Customer Success Lead (Industrial SaaS)","Senior Customer Success Manager (Manufacturing Tech)","Post-Sale Account Manager (SaaS - Industrial)","Client Success Manager (B2B SaaS - Manufacturing)","Customer Relationship Manager (Industrial SaaS)","SaaS Adoption Specialist (Manufacturing Sector)","Customer Outcomes Manager (Industrial SaaS)","customer-success-manager-6ecda5e4-4ead-4983-b756-6f2f18f84d83","Location Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency.\u003C/p>\u003Cp style=\"min-height:1.5em\">We are growing fast, with ambitious goals, and we’re looking for an experienced \u003Cstrong>Customer Success Manager \u003C/strong>to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>About the Role\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">As an \u003Cstrong>Customer Success Manager \u003C/strong>at Amper, you will be the key point of contact for our customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You’ll develop trusted relationships with both executive stakeholders and tactical teams within our customers’ organizations, acting as a strategic partner and advocate.\u003C/p>\u003Cp style=\"min-height:1.5em\">You’ll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success, whether that’s through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role is critical to Amper's growth, as you’ll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities.\u003C/p>\u003Cp style=\"min-height:1.5em\">This is a \u003Cstrong>remote-friendly role\u003C/strong> that can be based anywhere in the US. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Customer Success Strategy & Relationship Building:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Serve as the main point of contact for assigned customers, ensuring alignment on goals and success criteria at both executive and tactical levels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop a deep understanding of customers’ business needs, challenges, and Amper's role in driving measurable outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Time to Value & Adoption:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and execute customized success plans for each customer, mapping AMPER’s capabilities to their business objectives.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor usage and engagement metrics to proactively address barriers to adoption or value realization.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Retention & Expansion:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proactively identify opportunities for multi-site expansion and surface Customer Success Qualified Leads (CSQLs) to the Sales team.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead regular business reviews (QBRs) to showcase value delivered, review progress toward customer goals, and identify growth opportunities.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Cross-Functional Collaboration:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work closely with Product and Support teams to escalate and resolve customer issues, providing actionable feedback for product improvements.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Marketing to develop and share customer success stories that highlight outcomes and impact.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Advocacy & Feedback:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Act as the customer’s advocate within AMPER, ensuring their voice is heard and their needs are prioritized.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collect and analyze feedback to help shape product enhancements, roadmap prioritization, and continuous improvement initiatives.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We’re looking for a Customer Success Manager who knows how to make SaaS work in the real world of manufacturing. You should bring a strong mix of \u003Cstrong>hands-on experience\u003C/strong>, \u003Cstrong>customer obsession\u003C/strong>, and the ability to partner cross-functionally to deliver outcomes that matter.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cbr />\u003Cstrong>Direct Experience:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>5+ years\u003C/strong> in a \u003Cstrong>Customer Success, Account Management, or related post-sale role\u003C/strong> supporting B2B SaaS products\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>2+ years\u003C/strong> working with \u003Cstrong>manufacturing or industrial customers\u003C/strong>, with a clear understanding of the shop floor, operations leadership, and the dynamics of driving change in those environments\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience managing a book of business that includes \u003Cstrong>mid-market to enterprise accounts\u003C/strong>, with a track record of \u003Cstrong>retention and expansion\u003C/strong>\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Core Skills\u003C/strong>:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven ability to lead \u003Cstrong>customer onboarding, adoption, and QBRs\u003C/strong>, aligning product value to measurable business goals\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Confident navigating both \u003Cstrong>executive relationships and tactical day-to-day users\u003C/strong> (for example, operations managers, plant supervisors, engineers)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong \u003Cstrong>data fluency\u003C/strong>; comfortable interpreting product usage and customer behavior data to spot risks and opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Skilled in \u003Cstrong>collaborating with Sales, Product, and Support\u003C/strong> to remove barriers and create a frictionless customer experience\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Mindset & Work Style:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">A \u003Cstrong>customer-first problem solver\u003C/strong> who goes beyond business reviews to ensure customers are successful\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Energized by the \u003Cstrong>pace and ambiguity\u003C/strong> of an early-stage, high-growth SaaS company\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Scrappy, resourceful, and proactive\u003C/strong>; you step in and take action when something needs fixing or improving\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Comfortable managing multiple accounts and priorities while staying organized and responsive\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cbr />\u003Cstrong>Why Join Amper?\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Be part of a mission-driven company transforming the manufacturing industry.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with a dynamic, innovative team that values creativity and impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Enjoy competitive compensation, benefits, and opportunities for growth.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cbr />\u003Cstrong>Compensation & Benefits:\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">The range of \u003Cstrong>annual base salary\u003C/strong> for full-time employees for this position is \u003Cstrong>$90,000-120,000\u003C/strong> per year, with \u003Cstrong>annual incentive potential\u003C/strong> of \u003Cstrong>$15,000-35,000\u003C/strong> at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.\u003C/p>","https://jobs.ashbyhq.com/amper/34a1117f-664b-4e1c-a045-cb72a189aa60",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[283],{"city":18,"region":18,"country":108},"2025-09-05T07:16:33.803Z","Candidates should have 5+ years of experience in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products, with at least 2 years of experience working with manufacturing or industrial customers. A strong understanding of SaaS technology in the manufacturing sector is essential.","The Customer Success Manager will serve as the primary point of contact for customers, ensuring they achieve measurable outcomes with Amper and driving adoption, retention, and satisfaction. Responsibilities include developing trusted relationships with stakeholders, creating customized success plans, monitoring usage metrics, and identifying expansion opportunities. The role also involves collaborating with Sales, Product, and Support teams, acting as a customer advocate, and providing feedback for product improvements.",{"employment":288,"compensation":290,"experience":291,"visaSponsorship":298,"location":299,"skills":300,"industries":309},{"type":289},{"id":125,"name":126,"description":127},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":292},[293,297],{"id":294,"name":295,"description":296},"9f0ed8d0-b24f-43cb-84c3-62a181e19994","Senior (5 to 8 years)","Bring extensive experience to lead projects and mentor others.",{"id":132,"name":133,"description":134},{"type":136},{"type":136},[301,142,302,303,304,305,306,307,308],"Customer Success","Relationship Building","Account Management","Product Adoption","Customer Retention","Cross-functional Collaboration","Data Analysis","Problem-Solving",[310,311],{"id":154,"name":142},{"id":154,"name":209},["Reactive",313],{"$ssite-config":314},{"env":315,"name":316,"url":317},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",320],{"company-Ampere":-1,"company-jobs-103cbce8-2376-4896-845d-577835016e28-carousel":-1},"/company/Ampere",{}]