Customer Success Manager

London, England, United Kingdom

Auto‑apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, FintechIndustries

Requirements

Candidates should have a proven track record in customer success management or account management, preferably in a B2B SaaS environment. Strong interpersonal skills and the ability to build long-term relationships with stakeholders at various levels, including procurement managers and CFOs, are essential. Experience in driving renewals and upsell opportunities is required, along with a customer-centric mindset and the ability to work collaboratively across teams.

Responsibilities

The Customer Success Manager will own the relationship with customers throughout their lifecycle, ensuring they receive meaningful value from Omnea's platform. They will manage the expansion quotas and renewal outcomes for a rapidly scaling customer base, acting as a trusted advisor to customers. The role involves driving renewals, identifying expansion and upsell opportunities, and serving as the voice of the customer within the organization, collaborating with both technical and commercial teams.

Skills

Customer Relationship Management

Account Management

Renewal

Expansion

Upselling

Stakeholder Management

Customer Advocacy

Communication

Relationship Building

Omnea

AI-driven procurement automation platform

About Omnea

Omnea provides an AI-driven platform that enhances the procurement process for businesses. Its main feature, the Intelligent AI Intake system, allows users to submit requests easily, similar to having a conversation, which helps eliminate confusion and ensures clarity in submissions. The platform automates various procurement tasks, including vendor setup and purchase order creation, making the process faster and more efficient. Additionally, Omnea offers tools for contract management, risk detection, and supplier information collection through a vendor portal. This integration of AI throughout the platform not only speeds up operations but also improves the analysis of procurement data. By centralizing and automating these processes, Omnea aims to reduce manual work, enhance visibility into spending and risks, and support better decision-making. The goal is to transform procurement teams into strategic partners within organizations, promoting efficiency and cost control.

London, United KingdomHeadquarters

2021Year Founded

$19.5MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Flexible Work Hours

Risks

Increased competition from emerging AI-driven platforms may erode Omnea's market share.

Data privacy concerns could impact Omnea's operations due to tighter regulations.

Economic downturns may reduce corporate spending on procurement solutions, affecting revenue.

Differentiation

Omnea's AI-driven platform automates the entire procurement lifecycle, enhancing efficiency.

The Intelligent AI Intake system simplifies submission processes, reducing guesswork.

Omnea's platform offers comprehensive features, including contract management and automated risk detection.

Upsides

Omnea raised $20 million in Series A funding, boosting its growth potential.

Growing demand for AI-based contract management solutions supports Omnea's market expansion.

Integration with ERP systems enhances Omnea's appeal to large enterprises.

Land your dream remote job 3x faster with AI

Try Jobo Free