Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
$120,000 – $155,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Enterprise SoftwareIndustries
Requirements
Candidates should have at least 2 years of customer success experience, along with strong written and verbal communication skills. Exceptional organizational skills are required, demonstrated by a track record of meeting deadlines and managing competing priorities. A goal-oriented mindset is essential, with a willingness to take initiative and a motivation for results. Eagerness to develop technical expertise and domain knowledge is also necessary, while experience in customer success, project management, and implementation is a plus.
Responsibilities
The Customer Success Manager will develop an in-depth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization. They will oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership. The role involves ensuring customer success and retention by building strong relationships and understanding customers' organizations and goals. Additionally, the manager will proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time.
Skills
Customer Success
Communication (Written)
Communication (Verbal)
Technical Support
Relationship Management
Problem-Solving
Time Management
Customer Health
Radar
RFID technology for retail inventory management
About Radar
GoRadar.com provides a comprehensive solution for inventory management in the retail sector using RFID (Radio Frequency Identification) technology combined with computer vision. Their system allows retailers to track every item in their stores in real-time, providing precise location data and enabling features like autonomous retail and checkout experiences. This technology is particularly advantageous for large retail chains that manage significant volumes of inventory and customer interactions, as it offers insights into product locations and customer behaviors. Unlike many competitors, GoRadar.com focuses on delivering an integrated hardware and software package, along with ongoing support and updates, ensuring that clients benefit from the latest advancements. The company's goal is to enhance efficiency and responsiveness in retail operations, ultimately helping retailers reduce costs and improve customer experiences.
New York City, New YorkHeadquarters
2016Year Founded
$30.2MTotal Funding
DEBTCompany Stage
Industrial & Manufacturing, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees