Senior Software Engineer, Forecasting
Clari- Full Time
- Senior (5 to 8 years)
Candidates should have at least 5 years of experience in software engineering as an individual contributor in a full-stack environment. Proficiency in front-end technologies such as Javascript, Typescript, and frameworks like React or Angular is required, along with back-end engineering experience in statically typed languages such as Go, Java, or Rust.
The Software Engineer will lead the technical architecture and implementation of new projects and features. They will help scope these projects and advise the design, product management, and leadership teams on technical details. The engineer will provide technical mentorship to the engineering team, participate in design and code reviews, and serve as the subject matter expert for their team or project.
Optimizes workforce management for customer support
Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.