Assembled

Software Engineer - Forecasting & Scheduling

New York, New York, United States

Assembled Logo
$150,000 – $300,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Data & AnalyticsIndustries

Requirements

Candidates should have at least 5 years of experience in software engineering as an individual contributor in a full-stack environment. Proficiency in front-end technologies such as Javascript, Typescript, and frameworks like React or Angular is required, along with back-end engineering experience in statically typed languages such as Go, Java, or Rust.

Responsibilities

The Software Engineer will lead the technical architecture and implementation of new projects and features. They will help scope these projects and advise the design, product management, and leadership teams on technical details. The engineer will provide technical mentorship to the engineering team, participate in design and code reviews, and serve as the subject matter expert for their team or project.

Skills

Javascript
Typescript
React
Angular
Go
Java
Rust
Systems Design
Engineering Best Practices
Technical Debt Management

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$68.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Competitive compensation and equity package
Insurance coverage
401(k)
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.
Rapid AI advancements require continuous innovation, straining resources.
Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.
The platform integrates seamlessly with tools like Google Calendar and Slack.
Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.
Increased demand for remote work solutions aligns with Assembled's capabilities.
Growing need for omnichannel support enhances Assembled's market relevance.

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