Front End Software Engineer (React/NextJS)
HangSalary not specified
- Full Time
- Senior (5 to 8 years)
$150,000 – $300,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Data & AnalyticsIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: $150K - $300K
Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. We work in project-based units of work.
Responsibilities
- Lead the technical architecture and implementation of new projects and features.
- Advise the design, product management, and leadership teams on the technical details of these projects.
- Provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt.
- Participate in design and code reviews.
- Serve as the subject matter expert for your team or project, providing guidance to internal partners and customers.
Requirements
- 5+ years of experience in software engineering as an individual contributor in a full-stack environment.
- Front-end experience with Javascript, Typescript and frameworks such as React or Angular.
- Back-end engineering experience in statically typed languages like Go, Java, or Rust.
- Experience with translatable languages.
Additional Information
- Project Focus: Building and enhancing the core scheduling tool, empowering support agents, predicting contact volume, and scheduling 1000s of support agents.
- Technical Leadership: Taking ownership over the technical direction of a project, providing mentorship, and managing technical debt.
- Resources: https://en.wikipedia.org/wiki/Nurse_scheduling_problem
Skills
Javascript
Typescript
React
Angular
Go
Java
Rust
Systems Design
Engineering Best Practices
Technical Debt Management
Assembled
Optimizes workforce management for customer support
About Assembled
Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$68.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees