Customer Success Manager at Adobe

São Paulo, State of São Paulo, Brazil

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Experiences, SoftwareIndustries

Requirements

8+ years of solid experience in digital business environments — such as digital consulting, strategy, innovation, marketing technology, or digital transformation
Proven ability to engage with C-Level executives and drive high-level strategic conversations
Strong consultative approach: active listening, structured thinking, and the ability to simplify complexity
Knowledge of digital business models, customer journey strategies, data-driven decision-making, and omnichannel experiences
Experience helping companies translate business objectives into digital initiatives — even without being directly responsible for execution
Excellent communication and storytelling skills, with adaptability to diverse collaborators
Understanding of frameworks such as Business Model Canvas, objectives and key results, JTBD, Journey Mapping, Lean Startup, etc
Proficiency in Portuguese and English; Spanish is a plus
Bachelor’s degree required; MBA or specialization in Strategy, Digital Innovation, or related fields is a plus
Professional Attributes: Strategic Problem Solver – Connects digital solutions with long-term business objectives; Influential – Builds positive relationships with executives and mobilizes cross-functional teams; Orchestrator – Guides the right conversations and resources without direct ownership of execution; Innovative Attitude – Demonstrates curiosity, market perspective, and continuous improvement; Executive Communicator – Communicates with clarity, confidence, and empathy at all levels
Willingness to travel up to approximately 20%

Responsibilities

Act as the main contact for executives in customer organizations
Co-create success plans passionate about measurable outcomes and long-term business value
Translate strategic goals into coordinated workstreams supported by internal experts and partners
Guide customers along their digital maturity journey, from solution adoption to operational excellence
Lead strategic workshops such as journey mapping, maturity assessments, and prioritization of initiatives
Monitor account health and proactively identify risks that may impact customer success
Share market benchmarks, business trends, and standard methodologies to encourage innovation and strategic evolution
Partner with Sales, Product, Consulting, and Marketing teams to identify and craft value-based expansion opportunities
Contribute to the continuous improvement of Customer Success practices through internal collaboration and knowledge sharing

Skills

Key technologies and capabilities for this role

Customer SuccessDigital StrategyAdobe Experience CloudSuccess PlanningJourney MappingMaturity AssessmentsAccount ManagementStrategic WorkshopsExecutive EngagementBusiness Outcomes

Questions & Answers

Common questions about this position

What experience level is required for the Customer Success Manager role?

The role requires 8+ years of solid experience in digital business environments such as digital consulting, strategy, innovation, marketing technology, or digital transformation.

Where is this Customer Success Manager position located?

The role is located in São Paulo.

What key skills are needed to succeed in this position?

Candidates need proven ability to engage with C-Level executives, a strong consultative approach with active listening and structured thinking, knowledge of digital business models and customer journey strategies, and excellent communication skills.

What is Adobe's company culture like?

Adobe is passionate about empowering people to create exceptional digital experiences, committed to hiring the best talent, and fostering an environment where everyone is respected with equal opportunity and new ideas are welcomed from everywhere.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has 8+ years in digital business environments, experience engaging C-Level executives in strategic conversations, a consultative approach to simplify complexity, and knowledge of digital strategies and customer journeys.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

Land your dream remote job 3x faster with AI

Try Jobo Free