Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, BiotechnologyIndustries

Requirements

Candidates should have experience in Customer Service, Account Management, Project Management, or equivalent experience, and be comfortable using a CRM. Strong written and verbal English skills are critical, with other languages being an asset. Experience deploying technology or support services with companies is also required. The role is remote and open to candidates located anywhere in the US and Canada.

Responsibilities

The Customer Success Manager will drive customer loyalty by building lasting relationships, ensuring customer satisfaction, and helping customers realize value from Wordly's solutions. Responsibilities include monitoring customer health, addressing concerns, leading account reviews, providing customer feedback to internal teams, defining the customer journey, and driving optimization discussions.

Skills

Customer Relationship Management

Customer Success

Customer Lifecycle Management

Customer Support

Customer Health Monitoring

Problem Solving

Communication

English Proficiency

SaaS

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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