Relationship Manager
DwollaSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
$100,000 – $140,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction Technology, Artificial IntelligenceIndustries
Requirements
Candidates should have experience as a Customer Success Manager, with a proven ability to manage a portfolio of accounts, build strong client relationships, and identify upsell/cross-sell opportunities. A deep understanding of customer business objectives, industry challenges, and technical requirements is necessary. The role requires travel up to 25%.
Responsibilities
The Customer Success Manager will serve as a trusted advisor to clients, guiding them through onboarding, providing training, and ensuring they realize value from Trunk Tools' solutions. Responsibilities include managing customer health, identifying growth opportunities, developing success plans, conducting QBRs, and resolving customer issues by collaborating with internal teams.
Skills
Customer Relationship Management
Customer Engagement
Customer Retention
Upsell
Cross-sell
AI
SaaS
Trunk Tools
AI-driven incentive management software for construction
About Trunk Tools
Trunk Tools offers incentive management software tailored for the construction industry, featuring products like TrunkText and TrunkPerform. TrunkText uses artificial intelligence to help users quickly find project documents, while TrunkPerform enhances project performance by speeding up task completion. The company operates on a subscription-based model, providing software-as-a-service (SaaS) solutions that generate steady revenue. Trunk Tools aims to improve efficiency and productivity for construction professionals, distinguishing itself from competitors by focusing on their specific needs.
New York City, New YorkHeadquarters
2021Year Founded
$29.1MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine Learning, Financial ServicesIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Company Equity
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Professional Development Budget
Meal Benefits
Risks
Increased competition from AI-driven construction platforms could erode market share.
Slow adoption of new technologies in construction may hinder Trunk Tools' growth.
Economic uncertainty could reduce spending on new software solutions, impacting revenue.
Differentiation
Trunk Tools offers AI-driven solutions tailored for construction-specific workflows.
Their products, TrunkText and TrunkPerform, enhance efficiency and project performance.
The company focuses on fintech solutions for construction, unlike traditional banks.
Upsides
Raised $20M in Series A funding to accelerate growth and product development.
Growing demand for construction tech solutions, projected to reach $2.71 billion by 2025.
Integration of AI in construction management is gaining traction, benefiting Trunk Tools.
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