Future Opportunities - Customer Success Managers
Trella HealthSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Medical DevicesIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field and demonstrate at least 5 years of experience in customer success or a similar role, with a strong understanding of healthcare technology and clinical workflows.
Responsibilities
The Customer Success Manager will orchestrate relationships with assigned clients, driving adoption of the HealthCast™ Services portfolio, facilitating retention, and enabling product and services renewals. They will collaborate with the account team to define success criteria, facilitate smooth implementations and ongoing engagement with clinicians, build customer success plans, proactively schedule and lead customer calls, measure and communicate customer achievement of key performance indicators, establish regular cadences for review, and serve as a trusted strategic advisor to customers while demonstrating the continued value of Medtronic’s products and services.
Skills
Customer Success
Healthcare Technology
Clinical Workflows
Relationship Management
Account Management
Strategic Advisor
KPI Measurement
Customer Engagement
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Key Metrics
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees