Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, PharmaceuticalIndustries
Requirements
Candidates must hold a Bachelor's degree in Life Sciences, Healthcare Administration, or a related field. They should have over 5 years of customer success or account management experience, with at least 3 years working with pharmaceutical clients. A proven track record of managing complex, strategic accounts in a B2B environment is essential, along with preferred experience in healthcare or life sciences technology products. Strong project management capabilities and a solid understanding of pharmaceutical industry processes are required, alongside excellent relationship-building skills and a data-driven approach to success measurement.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for strategic pharmaceutical accounts, building and maintaining strong relationships with key stakeholders. They will develop and execute account success plans, proactively identify client needs, and lead quarterly business reviews. The role involves driving implementation and ongoing success of client initiatives through structured project management, creating project timelines, and coordinating cross-functional teams. Additionally, the manager will monitor account health, identify expansion opportunities, and track account revenue metrics to ensure growth targets are met.
Skills
Customer Success
Account Management
Relationship Building
Project Management
Communication
Presentation Skills
Strategic Account Management
Pear VC
Venture capital firm for early-stage startups
About Pear VC
Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,738.4MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine LearningIndustries
51-200Employees