Customer Success Manager
Flatfile- Full Time
- Junior (1 to 2 years)
Candidates should possess at least three years of experience in managing customers within a consulting firm, along with a proven track record of handling executive-level stakeholders and successfully driving complex, high-pressure projects. Fluency in French and English is required, and additional proficiency in languages such as German, Dutch, Italian, or Spanish is considered a plus.
The Customer Success Manager will own key client relationships by developing long-term partnerships, becoming a trusted advisor to clients from operational teams to C-suite executives, regularly monitoring operational tasks such as carrier onboarding and support tickets, proactively resolving issues to ensure smooth processes, leading strategic business reviews, driving product adoption and demonstrating ROI, acting as an internal advocate for clients, strategizing for success through workshops and product roadmap prioritization, and overseeing contract renewals and negotiations to ensure continuous value delivery and satisfaction.
Shipping solution for ecommerce businesses
Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.