Strategic Customer Success Manager- West
Cresta- Full Time
- Senior (5 to 8 years)
Candidates should possess a strong understanding of digital/online marketing and associated technologies, including Marketing Automation, Content Management Systems, Analytics, and CRM, along with account management and renewal ownership expertise. A solid foundation and understanding of Director, C, and VP-level executive business objectives is required, as well as a passion for urgency and promptly resolving customer issues.
The Demandbase Enterprise Customer Success Manager will be responsible for growing, supporting, and renewing customer adoption of Demandbase solutions by partnering with clients to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise. They will also articulate value and demonstrate how Demandbase solutions will enable customers to achieve their objectives, build strong relationships with clients and become a trusted advisor, and inspire and guide customers toward adopting the Demandbase platform.
Account-Based Marketing solutions for B2B enterprises
Demandbase specializes in Account-Based Marketing (ABM) solutions for B2B enterprises. Their platform provides tools that help businesses identify, engage, and convert high-value accounts, focusing on specific clients rather than a broad audience. This is particularly useful for industries with long sales cycles, such as technology and finance. The ABM platform integrates data analytics, personalized advertising, and CRM systems, allowing businesses to tailor their marketing efforts effectively. Demandbase operates on a subscription model, offering customizable access to their platform along with training and consulting services. This approach not only generates revenue through subscriptions but also builds long-term client relationships, setting Demandbase apart from competitors in the marketing technology space.