Customer Success Engineer II, Owners

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SoftwareIndustries

Requirements

Candidates must possess at least 2 years of construction industry expertise and 2 years of experience in Customer Success, Professional Services, or Technical Pre-Sales. A strong technical aptitude to master Procore's offerings, business model, services, and emerging technologies is required. Outstanding presentation and communication skills, both in-person and virtually, along with strong analytical and problem-solving abilities are essential. Understanding of various construction industry verticals and experience in roles like Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer is preferred. A Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS is preferred, along with experience managing construction projects including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety. Candidates must be based in a Central Daylight Time (CDT) or Eastern Daylight Time (EDT) zone.

Responsibilities

The Customer Success Engineer II will act as a product champion and subject matter expert for Procore's Owners customers, driving their success in adopting and realizing business value from the platform. Responsibilities include making data-driven recommendations for optimizing Procore value, crafting value-based presentations to accelerate adoption, and providing product roadmap and release updates. The role involves driving product demonstrations, coordinating technical resources, and serving as a technical account manager with high responsiveness and clear communication. Fostering a positive team culture through support and collaboration, developing mastery of Procore's products and industry best practices, and potentially traveling up to 50% to client sites, industry events, and other Procore offices are also key duties.

Skills

Customer Success

Product Champion

Subject Matter Expert

Construction Technology

Consultative Mindset

Procore Software Platforms

Data-driven Recommendations

Value-based Presentations

Product Roadmap

Product Release Updates

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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