Customer Success Engineer - DevSecOps

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software Development, Open Source SoftwareIndustries

Position Overview

Location Type: Remote
Job Type: Full-Time
Salary: Not Specified

Sonatype is the software supply chain security company, providing the world's best end-to-end software supply chain security solution. This solution combines proactive protection against malicious open source, enterprise-grade SBOM management, and the leading open source dependency management platform. Sonatype empowers enterprises to create and maintain secure, quality, and innovative software at scale. As pioneers of Nexus Repository and stewards of Maven Central, Sonatype's open-source expertise is unmatched. They empower innovation with a commitment to build faster, safer software and leverage AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. Over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

This role is for a Customer Success Engineer (CSE) to ensure customers continuously see value across the Sonatype Nexus Platform. The CSE role is meaningful because it ensures customers are successful and delighted with Sonatype products and services, which directly impacts renewal and expansion of deployments, validated by Sonatype's 85%+ renewal rate.

Requirements

Broad knowledge of current SDLC and the tooling that development organizations use to build applications.
Well-honed project management and interpersonal skills.
Desire to build long-term relationships and help customers be successful.
Ability to travel up to 20% to customer locations.
Must currently reside in the United Kingdom and be authorized to work without sponsorship.

Responsibilities

Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with multi-functional teams to address them.
Act as the voice of the customer, using insights to help drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services.

Skills

DevSecOps

Software Supply Chain Security

SBOM Management

Open Source Dependency Management

Java

Security

DevOps

Customer Success

Technical Support

AI and Data Intelligence

Sonatype

Manages and secures open-source software usage

About Sonatype

Sonatype helps organizations manage and secure their use of open-source software, which is software that anyone can inspect and modify. Their main product, the Nexus Platform, automates DevOps processes and governs the usage of open-source software. This platform supports practices that combine software development and IT operations to speed up the development lifecycle and ensure high-quality software delivery. Sonatype serves a variety of clients, including IT leaders and developers across different industries, such as healthcare. Unlike many competitors, Sonatype offers both free and paid versions of their products, allowing users to manage software components effectively. Their goal is to provide tools that enhance software security and efficiency in development, generating revenue through subscriptions to their advanced features.

Fulton, MissouriHeadquarters

2008Year Founded

$150.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Distributed Workforce - Walls don’t make a company great, people do — and we have the best. While we have offices in the US in Maryland and Virginia, and also in London and Sydney, our growing and talented team lives and works anywhere and everywhere.

Mission Driven - We’re helping software developers harness the power of open source, while making software safer. What does that mean for you? An opportunity to join a smart, mission-oriented team that is changing how software is made.

Competitive Salary & Benefits - We believe in taking care of our team. That means more than just interesting work — it's great benefits, competitive compensation packages, flexible schedules, and an endless opportunity to learn and grow.

Open, Transparent, Diverse - Our varied experiences, locations, ethnicities, genders, and sexual orientations, make us a better company. That's why we're committed to bringing different backgrounds and perspectives into our organization.

Risks

Complex software supply chains pose challenges, with only 7% reviewing their risks.

Fixing critical vulnerabilities can take over 500 days, exposing clients to risks.

Partnership with Equifax may risk reputation if security improvements are not achieved.

Differentiation

Sonatype offers a full-spectrum software supply chain management platform.

The Nexus Platform automates DevOps processes and governs open-source software usage.

Sonatype's solutions are trusted by 15 million developers globally.

Upsides

Partnership with OpenText enhances vulnerability management for open-source and custom code.

Availability in AWS Marketplace expands customer base and streamlines platform management.

Recognition as a leader in Software Composition Analysis boosts credibility and client attraction.

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