Technical Account Manager

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Cybersecurity, Application SecurityIndustries

Requirements

Candidates should have 3+ years of experience in a customer-facing role, preferably as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product. Experience with Big 4 Consulting is preferred but not required. A deep understanding of developer workflows, build systems (CI/CD environments like GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite), and SCM environments (Git, SVN, Perforce) is essential. Strong strategic thinking, customer empathy, excellent written and verbal communication skills with executive presence, familiarity with Web Application Security concepts (OWASP Top 10), and a background or interest in DevSecOps or AppSec are also required. An engineering or technical degree from a four-year college or university is preferred.

Responsibilities

The Senior Technical Account Manager will drive the implementation and ongoing adoption of Semgrep for their customer base. This includes creating personalized growth plans, de-escalating churn risks, acting as an expert for accounts, representing the voice of the customer for product improvements, and delivering executive business reviews. Responsibilities also involve hosting monthly customer check-ins, collaborating with Sales, Tech Support, and Product Management, advocating for customer needs in product roadmaps, evolving best practices for exceptional service, and contributing to product documentation.

Skills

Technical Account Management

Customer Success

SAST

AppSec

Code Scanning

Dependency Scanning

Secrets Scanning

Problem Solving

Customer Relationship Management

Executive Business Reviews

Product Adoption

Sales

Product Management

Engineering

Marketing

Support

Semgrep

Vulnerability detection tool for software development

About Semgrep

Semgrep offers a tool that helps security engineers and developers identify and fix vulnerabilities in their code before deployment. It integrates into existing workflows, providing actionable insights while significantly reducing false positives in open-source vulnerabilities by up to 98% through reachability analysis. The tool is designed for speed, with average scan times of less than 5 minutes, allowing teams to quickly address security issues. Semgrep aims to enhance the security of the software development life cycle, improving productivity and reducing technical debt.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$90.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees