Customer Success Manager
SamaFull Time
Entry Level & New Grad
Candidates must have 5-7 years of experience in Customer Success within a fast-paced SaaS organization, with a proven ability to demonstrate and unlock value for customers using technical, mission-critical products like conversational AI. Commercial experience in owning renewals and expansion to drive best-in-class Net Revenue Retention (NRR) is essential. The role requires a strong builder mindset focused on customer excellence and scalable solutions, exceptional communication skills for relationship management across all customer organization levels, and strong analytical and problem-solving abilities. Fluency in Brazilian Portuguese and English is mandatory.
The Customer Success Manager will partner with the CS team to develop a scalable CS playbook and framework for the DACH region, while building, maintaining, and owning strong relationships with 40-50 enterprise clients in the Brazil region. Key responsibilities include onboarding new clients, driving long-term adoption of multiple products, monitoring customer usage and adoption to identify improvement or expansion opportunities, and owning customer success KPIs such as NRR/GRR to contribute to CS OKR goals.
Generates long-format speech in any voice
Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.