Customer Success Architect, META

United Arab Emirates

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, DevSecOps, AIIndustries

Requirements

Candidates must possess an understanding of Git and typical branching strategies, knowledge of the software development lifecycle and development pipeline, and an understanding of continuous integration, continuous deployment, and DevSecOps. Prior experience in Customer Success or a similar role focused on increasing satisfaction, adoption, and retention is required, along with experience partnering with customers to define and achieve business outcomes. Familiarity with customers of relevant sizes for the assigned segment is necessary, as are exceptional verbal, written, organizational, presentation, and communication skills. The ideal candidate is detail-oriented, analytical, a strong team player, and a self-starter.

Responsibilities

The Customer Success Architect will partner with customers to translate pre-sales plans into actionable objectives and desired business outcomes. They will guide customers by understanding the GitLab platform, common best practices, use cases, and the customer journey to drive future adoption. This role involves acting as the GitLab liaison for customer questions, issues, or escalations, collaborating with GitLab Support, Product Management, and other teams as needed. The CSA will own a portfolio of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction, while staying current with GitLab releases. Responsibilities include providing immediate onboarding activities, building Customer Success Plans with critical goals and KPIs, managing account escalations, providing insights on new feature availability and applicability, and supporting the identification of training opportunities.

Skills

DevSecOps

Consultative Relationships

Business Objectives

Customer Success

SDLC

GitLab

Unified DevOps platform for software development

About GitLab

GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to concentrate on enhancing their products instead of spending too much time on builds. GitLab serves a wide range of clients, including large corporations from different industries, demonstrating its versatility. The company operates on a subscription-based model, where clients pay for access to the platform, which includes features for continuous integration and deployment. GitLab also provides free trials and regularly updates its platform to deliver ongoing value to its users. By customizing its offerings and partnering with other technology providers, GitLab aims to enhance its ecosystem and drive revenue.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$421.8MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees