[Remote] Customer Success Account Manager - India Greenfield at Adobe

India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital MediaIndustries

Requirements

Graduation (Bachelor’s degree) required
2+ years in IT/software or SaaS sales—inside sales and India SMB experience highly valued
Familiarity with consultative selling, CRM tools, and basic sales methodologies (BANT, objection handling) a plus
Proven success in aggressive prospecting and outreach roles
Creative Prospecting Mindset: Willingness to try new strategies and approaches
Outstanding Communication: Ability to build trust via clear, professional communication across phone, email, and video. Strong cold-calling skills
Data-Driven Approach: Use insights and analytics to refine sales strategy and pitch
Time & Priority Management: Handle multiple tasks, learn quickly, and navigate priorities

Responsibilities

Drive Greenfield Acquisition: Lead sales of our specially curated India-market SKU to new SMB customers, and expand deals with other Adobe Digital Media solutions
Master Adobe Solutions: Build deep product expertise to confidently convey Adobe’s business value in customer conversations
Proactive Customer Outreach: Prospect new accounts via calls, email, and social channels; prioritize high-propensity buyers
Achieve Targets: Consistently meet or exceed quarterly sales quotas by executing high-volume, high-quality sales activities
Research & Personalize: Use Adobe systems and external tools (LinkedIn, ZoomInfo) to understand customer needs and tailor outreach
Act on Marketing Leads: Follow up promptly on Marketing Qualified Leads (MQLs) and collaborate with Marketing on demand generation
Maintain Pipeline Discipline: Keep CRM data accurate, update opportunity stages, and provide regular pipeline reports
Deliver Engaging Demos: Conduct basic product demonstrations and involve product specialists to maximize deal value

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSalesSMB SalesCreative CloudDocument CloudAdobe AcrobatAdobe ExpressCustomer AcquisitionDigital Experiences

Questions & Answers

Common questions about this position

Is this role remote?

Yes, the role is remote and based in India.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for this Customer Success Account Manager role?

Key skills include driving new customer acquisition, building deep product expertise in Adobe solutions, proactive outreach via calls/email/social, achieving sales quotas, customer research using tools like LinkedIn and ZoomInfo, and CRM pipeline management.

What is the company culture like at Adobe?

Adobe is committed to creating exceptional employee experiences where everyone is respected, has access to equal opportunity, and can contribute new ideas from anywhere in the organization.

What makes a strong candidate for this role?

A strong candidate is driven, customer-focused, experienced in sales acquisition for SMB segments, skilled in high-volume outreach, and able to meet sales quotas while building product expertise.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

Land your dream remote job 3x faster with AI

Try Jobo Free