Customer Success

Seoul, South Korea, South Korea

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates should have 7+ years in a customer-facing services role, including issue resolution and escalation management at business owner and executive levels, and 1+ year of project management experience with Workday HCM, Payroll, or Financials. Preferred qualifications include functional domain expertise with Financials, experience with State & Local Government customers, customer management in a complex software or SaaS environment, proven ability to build executive relationships, demonstrated cross-functional engagement, account management/adoption planning experience, excellent communication and organizational skills, a Bachelor's degree in Business or Technical field, and the ability to travel up to 30%.

Responsibilities

The Customer Success Manager will coordinate the customer relationship, acting as a liaison between product management and customers to communicate the Workday roadmap and its impact on customer activities. They will develop success plans outlining critical success factors, metrics, potential issues, and recommendations, while prioritizing and driving resolution for customer concerns. Responsibilities also include promoting two-way communication, supervising customer adoption of Workday solutions, understanding customer business needs related to products, using customer relationships for prospect references, and keeping customers informed of process and procedural changes.

Skills

Customer Success Management

Enterprise Software

Professional Services

Production Services

Customer Relationship Management

Service Delivery

Operational Performance

Sales Collaboration

Support Management

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free