Customer Services Consultant at Caterpillar Inc.

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy Machinery, Manufacturing, Product SupportIndustries

Skills

Key technologies and capabilities for this role

Condition MonitoringFluid AnalysisEquipment InspectionsData AnalysisElectronic DataRepair HistoryLead GenerationKPI ReportingSales RecommendationsEquipment Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position requires working onsite five days a week.

What are the basic qualifications for this role?

Candidates need a degree in Mechanical engineering, Electrical engineering, Industrial engineering or related field, a minimum of 9 years of hands-on experience in condition monitoring, troubleshooting and identifying issues, knowledge of different products and equipment, and familiarity with dealer product support operations.

What is the salary for this Customer Services Consultant position?

This information is not specified in the job description.

What is the company culture like at Caterpillar Inc.?

Caterpillar emphasizes a global team that cares about each other and the work, focusing on progress, innovation, problem-solving, and building stronger, more sustainable communities together with customers.

What makes a strong candidate for this role?

A strong candidate will have working knowledge of customer focus to align customer needs in business decisions, hands-on experience in condition monitoring and fleet management, plus a relevant engineering degree and 9+ years of experience.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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