Customer Service Specialist, Order Management at Medtronic

Seoul, Seoul, South Korea

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Completed Bachelor’s degree
Minimum 3 years of customer service/order management and SAP/ERP experience, preferably in medical devices or healthcare industry
Effective written and verbal communication skills in English and Korean languages
Computer literacy including sound knowledge of the MS Office suite of software
Excellent interpersonal skills
Demonstrated ability to build strong customer (internal and external) relationships
Experience in cross-functional projects and process improvements
Experience in SAP Order Delivery Module (ORM) is a great plus

Responsibilities

Maintain highly customer-focused quality services
Frequent verbal and written communication with customers on updating them with product information and other required information
Handle daily order fulfillment, consignment inventory customer backorder review, delivery scheduling & billing and invoicing, reporting on sales results
Manage the PO pending status on regular basis not to keep unbilled revenue for a long time
Perform any ad hoc projects as assigned by the Manager
Prepare and report Key Performance Indicators (KPI’s) and lead process improvement efforts
Manage inventories and allocate stock in short supply to maximize service levels
Represent the company to external and internal customers, answer customers’ questions, trace lost shipments, interpret and clarify customer orders for the ship-out, and when necessary, connect customers to appropriate support of field staff

Skills

Order Management

Customer Service

Supply Chain Management

Inventory Management

Billing

Invoicing

KPI Reporting

Process Improvement

Consignment Inventory

Delivery Scheduling

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees