Customer Service Specialist at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Proficient in MS Office programs such as Word, Excel, and Outlook and comfortable with IT systems
Strong computer navigation and typing skills
Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues
Effectively collaborate with others
Communicate professionally with good email etiquette
Work independently and as part of a team
Work effectively in a fast-paced environment with changing priorities
SAP or other ERP system experience a significant advantage
Previous customer service experience desired preferably in the healthcare industry but not essential
Truly customer focused
Self-starter ready to take initiative
Professional attitude
Interactive and engaging
A multi-tasker with excellent time management skills
Adaptable and Flexible
Ability to deal with changing priorities
Eagerness and willingness to learn
Problem Solving
Experience dealing with Ambiguity
Drive for Results
Excellent verbal and written communications
Team player

Responsibilities

Carries out duties in compliance with established business policies and procedures
Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies
Exhibits professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices
Understands and maintains awareness of the quality consequences which may occur from the improper performance of their specific job
Processes all orders received
Communicates proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
Reviews and maintains customers open orders on a daily basis
Investigates and resolves order processing issues reported by customers and works cross-functionally with other departments to resolve customer queries
Resolves customer inquiries and liaises directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions
Collaborates with other departments to ensure accuracy of data maintained on SAP
Communicates regularly with Team Lead of all changes, issues and potential concerns with any customer accounts
Shares ideas and drives and supports continuous improvement
Works with central warehouse and/or supply chain team with regards to inventory, escalations and customer inquiries
Develops and maintains positive customer and internal colleague relationships
Complies with and executes applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience
Performs other duties and projects as assigned

Skills

Key technologies and capabilities for this role

SAPOrder ProcessingCustomer ServiceInventory ManagementIssue ResolutionCross-functional CollaborationCompliance

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Customer Service Specialist role?

Key skills include proficient in MS Office, excellent verbal and written communications, problem-solving, multi-tasking with excellent time management, and being a team player.

What is the company culture like at Abbott Rapid Diagnostics?

The culture emphasizes customer focus, professional behavior, continuous improvement, teamwork, and compliance with quality processes like ISO and FDA standards.

What personal characteristics make a strong candidate for this role?

Strong candidates are truly customer focused, self-starters who take initiative, have a professional attitude, are interactive and engaging, adaptable, flexible, eager to learn, and able to deal with changing priorities.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees