Customer Service Representative (Inbound and outbound)

Sales Representative (Virtual Assistant – Male)

Location: Remote – Philippines Work Hours: 9:30 AM – 6:30 PM (New York Time) Employment Type: [Not Specified] Department: [Not Specified] Published: 2025-06-24

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Position Overview

We are seeking a dedicated, soft-spoken, and polite male Sales Representative to join our remote team. This role is perfect for a candidate based in the Philippines who possesses excellent communication skills, a humble and service-driven attitude, and a talent for engaging in meaningful customer conversations. You will manage a mix of inbound (50%) and outbound (50%) calls, providing customer assistance, conducting follow-ups, and ensuring a seamless and accurate sales process.

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Key Responsibilities

• Engage with customers over the phone, handling 50% inbound and 50% outbound calls.
• Follow up on customer inquiries, orders, and requests with professionalism and patience.
• Provide efficient and accurate service, offering a friendly and approachable experience.
• Maintain proper call etiquette, demonstrating empathy, attentiveness, and clarity.
• Accurately manage and calculate sales data, ensuring precision in orders and amounts.
• Utilize CRM and internal tools for documentation and follow-ups.
• Coordinate with internal teams to provide order updates and address customer needs.
• Adhere to a fixed schedule aligned with New York business hours (9:30 AM – 6:30 PM NY time).

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Requirements

Ideal Candidate Must Have:

• Excellent spoken English, with appropriate American intonation and pronunciation, particularly in verbs and nouns.
• Ability to conduct in-depth, natural conversations in English, beyond formal business talk.
• A polite, humble, and soft-spoken demeanor, capable of serving with a positive attitude over the phone.
• Strong listening skills and a customer-first approach.
• Comfort with numbers and calculations to prevent errors during the sales process.
• A stable internet connection and a quiet, distraction-free workspace (minimal animal/background noise).
• A reliable Windows computer/laptop.

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Application Instructions

[Not Specified]

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Company Information

Workplace: Remote Language: English Remote: Yes