Customer Service Representative at SunSource

Grand Rapids, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial AutomationIndustries

Requirements

Associate or technical degree, or 2-3 years of customer service experience
Strong business, creative, and technical writing skills
Proficiency in MS Office skills including Word, Excel, and PowerPoint
Excellent oral and written communication skills
Effective interpersonal, organizational, planning, and problem-solving skills
Attention to detail and accuracy, and ability to multitask
Thorough understanding of ERP systems
Ability to read and interpret procedure and product information manuals
Strong interpersonal skills

Responsibilities

Process customer orders, changes, or returns according to established department policies and procedures
Perform and follow procedures for contract review
Prepare quotations and apply appropriate pricing
Provide timely and accurate information to customer requests for pricing, stock, order status, and general information
Enter part numbers, pricing, and description for item master entry into ERP system
Perform proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements
Fulfill customers' rush order needs with understanding of accounts receivable, shipping, or other principals' requirements and/or cut off times
Understand pricing matrix for assigned customer accounts
Identify material that can be returned for credit and independently conduct necessary research
Problem solve in conjunction with outside sales to meet customer demands
Work with Accounting to resolve disputed issues with sales orders
Complete assigned departmental projects

Skills

Key technologies and capabilities for this role

ERPCustomer ServiceOrder ProcessingQuotationsPricingAccounts ReceivableProblem SolvingContract ReviewItem Master Entry

Questions & Answers

Common questions about this position

What education or experience is required for this Customer Service Representative role?

Candidates need an Associate or technical degree, or 2-3 years of customer service experience.

What key skills are needed for this position?

The role requires strong business, creative, and technical writing skills, proficiency in MS Office (Word, Excel, PowerPoint), excellent communication, interpersonal and problem-solving skills, attention to detail, multitasking, and a thorough understanding of ERP systems.

Is this a remote position or does it require office work?

This is an indoor office setting position.

What is the work environment like for this role?

The position is in an indoor office setting with moderate noise levels from voices, office equipment, and foot traffic, involving interaction with customers, sales representatives, and other internal departments.

What makes a strong candidate for this Customer Service Representative job?

A strong candidate will have an Associate degree or 2-3 years of customer service experience, proficiency in ERP systems and MS Office, excellent communication and problem-solving skills, and the ability to multitask with attention to detail.

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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