Customer Support Specialist
UpshopSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software / TechnologyIndustries
Requirements
Candidates should be a people person with experience in customer-facing roles, such as barista or restaurant server, and possess strong verbal communication skills. They should be agile and adaptable, comfortable with a fast-paced environment, and empathetic towards customers’ journeys, demonstrating the ability to quickly solve problems and fill in knowledge gaps.
Responsibilities
The Customer Service Representative will respond to customer inquiries via live chat, phone, or email, troubleshoot issues and problem-solve questions about Jobber’s features and workflows, maintain high channel productivity, act as a liaison for customer feedback to product and technical teams, and build a knowledge base of frequently asked questions and document customer feedback to inform future decisions.
Skills
Customer Service
Communication
Empathy
Problem-Solving
Supportive Interaction
Jobber
SaaS platform for home service management
About Jobber
Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.
Edmonton, CanadaHeadquarters
2011Year Founded
$180.7MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Professional Development Budget
Wellness Program
Risks
Increased competition from AI-driven platforms may reduce Jobber's market share.
Economic fluctuations could impact small businesses' ability to afford Jobber's services.
Integration issues with third-party services may lead to customer dissatisfaction.
Differentiation
Jobber offers a comprehensive SaaS platform for home service businesses.
The platform integrates AI tools like Jobber Copilot for enhanced decision-making.
Jobber's subscription model includes features like quoting, scheduling, and invoicing.
Upsides
Jobber's AI-powered Copilot enhances business strategies and operations.
The partnership with Stripe offers embedded financial services for better cash flow management.
Jobber's new marketing tools help businesses grow through online reviews and campaigns.
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