Customer Service Representative at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

High School graduate or equivalent
Customer Service experience preferred
Microsoft Office Suite skills
Salesforce experience desired
Detail Oriented
Ability to Multi-Task
Decision Making
Collection Skills
Cross Training
Time Management
Accountability
High Level of Written and Verbal Communication Skills
Customer Oriented
Complaint Resolution
Resolution of Mathematical Errors
Authorized to work for any employer in the U.S

Responsibilities

Manage incoming interactions including End User interactions, collections, and Customer relations within granted authority levels
Handle inbound inquiries such as invoicing, taxation, agreement terms, updating account information, and payment terms
Process payments, transfers & assumptions
Calculate and explain end of term options
Accurately respond to customer inquiries, complaints, and requests in a personable and timely manner
Provide inbound customer service interactions with the goal of one call resolution
Provide professional oral and written correspondence with internal and external customers, as well as cross-functional positions
Use a consultative approach to identify appropriate solutions
Understand the various types of agreements and the end of term process for each
Consistently meet or exceed daily core responsibilities
Complete basic team tasks
Understand and abide by account security procedures for all interactions
Effectively communicate with fellow Account Support Advisors to coordinate workflow and coverage needs
Actively participate in the achievement of team and company goals
Follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards

Skills

Key technologies and capabilities for this role

Customer ServiceCollectionsInvoicingPayment ProcessingAccount ManagementCustomer RelationsWritten CommunicationOral CommunicationConsultative Selling

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive compensation, monthly bonuses for eligible employees, 401(k) with company match, annual profit sharing, and paid time off including vacation starting at 80 hours.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Account Support Advisor role?

Required skills include high level of written and verbal communication, customer oriented approach, ability to multi-task, detail oriented, time management, decision making, and collection skills; customer service experience is preferred along with Microsoft Office Suite and Salesforce.

What is the company culture like at GreatAmerica Financial Services?

The company emphasizes a principle-centered business philosophy, team-based operating approach, exemplary customer service, creativity, innovative thinking, and sharing rewards as an integral part of the culture, with adherence to The GreatAmerica Principles and Experience Standards.

What makes a strong candidate for this Account Support Advisor position?

A strong candidate will have customer service experience, proficiency in Microsoft Office and preferably Salesforce, plus key traits like detail orientation, multi-tasking, high communication skills, customer focus, time management, and collection skills.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees