[Remote] Collections Specialist at Goodleap

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Sustainable Energy, FintechIndustries

Requirements

1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor

Responsibilities

Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with GoodLeap’s collections policies and procedures
Resolve overdue bills and collect payments from individuals or businesses responsible for the debt
Identify accounts with overdue payments and keep records of the amount owed and the length of the delinquency

Skills

Key technologies and capabilities for this role

credit and collectionssalesnegotiationpersuasionoutbound callsinbound callsclient communicationdebt resolution

Questions & Answers

Common questions about this position

What is the compensation for the Collections Specialist role?

The position pays $18.00 per hour plus bonus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Collections Specialist position?

Required skills include 1-2 years of direct experience in credit and collections, excellent verbal and written communication skills, proficiency with Microsoft Office, and being self-motivated, goal-oriented, and a team player. Prior telemarketing experience with financial products is preferred.

What is the company culture like at GoodLeap?

GoodLeap emphasizes a team-oriented environment with a focus on compliance, goal achievement, and supporting sustainable solutions through technology.

What makes a strong candidate for this Collections Specialist role?

Strong candidates have 1-2 years of credit and collections experience, excellent communication skills, sales and negotiation knowledge, telemarketing background with financial products, and a self-motivated, goal-oriented team player attitude.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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