Key technologies and capabilities for this role
Common questions about this position
The pay range is $39,000 - $49,400 per year for full-time employment, which may vary based on geographic location, skills, knowledge, experience, education, and certifications.
This is a remote/work at home role that can be based anywhere in the United States, requiring a dedicated space without interruptions to protect PHI/HIPAA information, minimum internet speeds of 25 Mbps download and 10 Mbps upload, and occasional travel for training or meetings may be needed.
Required qualifications include 1-2 years of experience in an administrative or data entry role, experience with Microsoft Word, ability to manage multiple priorities in a fast-paced environment, aptitude for learning new technology, analytical thinking, and strong focus on accuracy and detail.
Preferred qualifications include previous inbound call center or customer service experience, medical claims experience, knowledge of claims processes, HIPAA 837 and 835 transactions, and Medicare Risk Adjustment or Medicaid processes.
A minimum download speed of 25 Mbps and upload speed of 10 Mbps is required, with wired cable or DSL suggested; Humana provides telephone equipment, and employees in California, Illinois, Montana, or South Dakota receive bi-weekly internet expense payments.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.