Customer Service Representative at Aptiv

Durango, Durango, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

Fluido English B2: Intermediate-High
Bachelor's degree completed, preferably in engineering
Advanced knowledge of Microsoft Office, intermediate-advanced Excel
Knowledge of SAP
Organizational and planning skills
Decision-making ability and good judgment in emergency situations
Positive attitude
Willingness to work hard and persevere
Intellectual curiosity and ingenuity
Required trainings: Orientation + Basic Training / On Boarding, SAP, INCOTERMS, ISO TS 16949 / IATF 16949, Ethical Behaviors, Rapid Problem Solving (RPS), Cybersecurity, C-TPAT Orientation, Enterprise Operating System, IMMEX Regulatory Compliance Program

Responsibilities

Ensure 100% compliance with customer requirements for deliveries, shipments, and customer service
Analyze and control transmission errors, customer increases/decreases, and requirement advances; communicate them and perform corresponding negotiations
Assign and manage finished product deliveries, handle the materials system to ensure customer requirements are accurate and communicated to relevant plant areas
Formulate and delegate logistical emergencies for deliveries
Facilitate problem-solving for customer materials
Act as mediator between the customer, production control, and distribution departments
Analyze and summarize reports related to customer inquiries, sales trends, customer complaints, service and delivery issues, and reasons for product returns
Represent the company in meetings with the customer
Report to the Supervisor for customer communication, exceeding expectations in delivery, and being the direct representative of Aptiv to the customer in communication and service quality

Skills

Key technologies and capabilities for this role

ExcelSAPMicrosoft OfficeINCOTERMSIATF 16949English B2Rapid Problem SolvingCybersecurityC-TPAT

Questions & Answers

Common questions about this position

What skills are required for the Customer Service Representative role?

Required skills include fluent English at B2 level, advanced knowledge of Microsoft Office with intermediate-advanced Excel, SAP knowledge, organization and planning skills, decision-making in emergencies, positive attitude, hard work ethic, intellectual curiosity, and ingenuity.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What trainings are required for this role?

Required trainings include Orientation + Basic Training / On Boarding, SAP, INCOTERMS, ISO TS 16949/ IATF 16949, Rapid Problem Solving RPS, Cybersecurity, Orientation C-TPAT, Enterprise Operating System, and Compliance with IMMEX Program.

What education is preferred for this Customer Service Representative position?

A completed bachelor's degree, preferably in engineering, is required.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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