Responsibilities

The Customer Service Representative will serve as the main point of contact for assigned clients, responding to inquiries and providing updates on order status, inventory, and shipping, coordinate order routing to wholesalers, retailers, and other partners, ensuring compliance with client-specific routing guides and shipping requirements, monitor order progress using Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients, submit routing requests, schedule carrier pickups, and track shipments to ensure timely delivery, collaborate with warehouse staff to ensure the accurate picking, packing, and shipping of orders, manage order exceptions, including cancellations, returns, and changes, while providing updates to clients, maintain thorough records of client interactions, order updates, and issue resolutions, and work closely with the WMS Manager and warehouse team to streamline processes and enhance service levels.