Customer Service Representative at Cognitiv

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Staffing And RecruitingIndustries

Requirements

Experience Level: Entry Level
Language: English

Responsibilities

Efficiently use multiple systems while maintaining engaging customer conversations
Demonstrate proficiency in Microsoft Office applications
Exhibit strong communication and customer service skills, including de-escalation abilities
Work effectively in a fast-paced environment and adapt to changing priorities
Handle confidential information responsibly and be open to feedback for continuous improvement

Skills

Microsoft Office

Customer Service

Communication

De-escalation

Confidentiality

Cognitiv

AI-driven digital advertising optimization platform

About Cognitiv

Cognitiv.ai uses deep learning technology to improve digital advertising for businesses through its platform, NeuralMind™, which trains neural networks on client data. This technology enables companies to create custom algorithms for ad buying that enhance audience targeting and marketing effectiveness without requiring data scientists. Unlike its competitors, Cognitiv focuses on automating ad buying and providing actionable insights to help businesses identify new consumer segments. The company's goal is to help clients maximize their return on investment in digital advertising by leveraging their first-party data.

None, NoneHeadquarters

2015Year Founded

$3.2MTotal Funding

CONVERTIBLECompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Paid Parental Leave

Unlimited Paid Time Off

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Health and Wellness Stipend

Phone/Internet Stipend

Employee Assistance Program

Risks

Integration with Index Exchange may face interoperability challenges across platforms.

Exclusive partnership with Adform could encounter regulatory hurdles in Europe.

Rapid client base growth may strain operational capacity and customer support.

Differentiation

Cognitiv offers industry-specific Deep Neural Network products for Big Data decisions.

Their NeuralMind™ platform creates custom ad buying algorithms for optimized marketing.

Cognitiv's ContextGPT product enhances programmatic curation with generative AI integration.

Upsides

Partnership with Adform expands AI-driven contextual targeting in Europe.

Deep Learning Advertising Platform positions Cognitiv as a media buying pioneer.

Collaboration with Manual Labor Studio showcases visually engaging advertising solutions.

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