Customer Service Representative at Cognitiv

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Staffing And RecruitingIndustries

Requirements

Experience Level: Entry Level
Language: English

Responsibilities

Efficiently use multiple systems while maintaining engaging customer conversations
Demonstrate proficiency in Microsoft Office applications
Exhibit strong communication and customer service skills, including de-escalation abilities
Work effectively in a fast-paced environment and adapt to changing priorities
Handle confidential information responsibly and be open to feedback for continuous improvement

Skills

Key technologies and capabilities for this role

Microsoft OfficeCustomer ServiceCommunicationDe-escalationConfidentiality

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What is the employment type for this role?

This is a contract position.

What skills are required for the Customer Service Representative role?

Key requirements include proficiency in Microsoft Office, strong communication and customer service skills with de-escalation abilities, and the ability to work in a fast-paced environment while handling confidential information.

What opportunities does Collabera offer for growth?

Collabera provides an 80% chance of project extension or redeployment, plus endless opportunities to learn new technologies through their in-house training arm, Cognixia.

What makes a strong candidate for this entry-level role?

Strong candidates will have entry-level experience, English proficiency, and demonstrate skills in customer service, Microsoft Office, de-escalation, and adapting to fast-paced environments.

Cognitiv

AI-driven digital advertising optimization platform

About Cognitiv

Cognitiv.ai uses deep learning technology to improve digital advertising for businesses through its platform, NeuralMind™, which trains neural networks on client data. This technology enables companies to create custom algorithms for ad buying that enhance audience targeting and marketing effectiveness without requiring data scientists. Unlike its competitors, Cognitiv focuses on automating ad buying and providing actionable insights to help businesses identify new consumer segments. The company's goal is to help clients maximize their return on investment in digital advertising by leveraging their first-party data.

None, NoneHeadquarters

2015Year Founded

$3.2MTotal Funding

CONVERTIBLECompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

51-200Employees