Customer Service Representative at Stanley Black & Decker

Medellin, Antioquia, Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ToolsIndustries

Requirements

High School Diploma or its equivalent
6 months to 1 year of experience in customer service and call center environment
Proficient in Microsoft Office (Excel, PowerPoint, Word); SAP, Salesforce, Zendesk preferred
Ability to interpret KPIs
High level of English
Excellent written and verbal communication skills
Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner
Patience and positive attitude

Responsibilities

Effectively and professionally handle all customer inquiries (calls, email, web, and fax) to ensure satisfaction while supporting KPIs (e.g., abandonment rate, answer time)
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
Consistently improve and manage customer communication flow on promotions and product information
Update, maintain, and analyze customer account profiles
Maintain working knowledge of all company products, services, and promotions
Assist in training new employees and perform other duties as assigned by management

Skills

Microsoft Office

Excel

PowerPoint

Word

SAP

Salesforce

Zendesk

Customer Service

Call Center

KPI Analysis

English Communication

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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