Customer Service Representative

Oldsmar, Florida, United States

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$35,000 – $45,000Compensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Service, RetailIndustries

Requirements

Candidates must possess a High School Diploma or equivalent, at least 2 years of experience in internal and/or external customer service or customer-related administration, strong attention to detail, proficiency in using personal computers, data entry terminals, and common office equipment and software, and preferred experience with SAP and the Google platform.

Responsibilities

The Customer Service Representative will provide product knowledge and account support to customers, both internal and external, in a courteous and proactive manner, answer calls promptly and courteously, respond to customer inquiries in a timely and professional manner, enter customer orders into the SAP order management system daily, educate customers about product terminology, features, and benefits, manage assigned distributor accounts, monitor scheduled ship dates to ensure timely delivery, follow all safety protocols, and run the ZOTCM report daily.

Skills

SAP

Google Platform

Data Entry

Customer Service

Order Management

Product Knowledge

Account Support

Communication

Problem-Solving

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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