Customer Success Manager, Midmarket (Central)
EvenUpFull Time
Junior (1 to 2 years)
Candidates must have a Bachelor's Degree, preferably in business or law, and at least 2 years of experience in client services, client management, or sales, ideally in legal tech or personal injury. Proficiency in CRM software and Microsoft Office Suite is required, with advanced CRM experience being highly desirable. Strong communication, interpersonal, organizational, and problem-solving skills are essential, along with the ability to work independently and collaboratively. Travel up to 20% is expected.
The Client Account Manager will serve as the primary point of contact for clients, managing day-to-day needs and fostering strong relationships through regular check-ins and support. Responsibilities include managing CRM workflows, generating client reports, monitoring account health, and identifying potential risks or opportunities. This role also involves client onboarding, delivering user training, resolving issues by collaborating with internal teams, and participating in industry events to represent the company and network.
Autonomous delivery of medical supplies and goods
Zipline focuses on logistics and delivery using autonomous technology to transport goods quickly and sustainably, primarily in the healthcare sector. The company delivers essential medical supplies, such as vaccines and medications, and has played a key role in public health initiatives like the COVID-19 vaccine rollout in Ghana. Zipline's autonomous delivery platforms allow for efficient transport of various items, addressing the equity gap in access to healthcare resources. The goal is to ensure that critical supplies are delivered wherever and whenever needed, enhancing quality control and accessibility.