Customer Service Representative
Jerry37,440 - 43,680 USD/year
- Full Time
- Entry Level & New Grad
Hiller Plumbing, Heating, Cooling & Electrical
Customer Service Representative - Nashville
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Services, Industrial & ManufacturingIndustries
Requirements
Candidates should possess strong communication skills and a customer-focused attitude, along with the ability to handle incoming customer calls and schedule service appointments. The role requires meeting performance metrics and maintaining accurate customer database information.
Responsibilities
The Customer Service Representative will respond to customer calls with courtesy, offering appointment windows and requested lead times, engage in outbound calling to secure scheduled calls and club memberships, follow a call script for quality and efficient responses, maintain required daily call counts, maintain complete and updated customer information, and ensure club memberships are renewed and preventative maintenance appointments are scheduled for technicians.
Skills
Customer Service
Call Center
Scheduling
Database Management
Outbound Calling
Communication
Problem-Solving
Hiller Plumbing, Heating, Cooling & Electrical
Plumbing, HVAC, and electrical services provider
About Hiller Plumbing, Heating, Cooling & Electrical
Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.
Key Metrics
Nashville, TennesseeHeadquarters
1990Year Founded
VENTURE_UNKNOWNCompany Stage
Industrial & ManufacturingIndustries
201-500Employees