Customer Success Manager
Auctane110,000 - 126,000 USD/year
- Full Time
- Junior (1 to 2 years)
$90,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must have extensive experience in customer success management, account management, sales, or training, preferably in B2B SaaS or Home Services. A strong attention to detail and the ability to manage multiple priorities are essential. Exceptional written and verbal communication skills are required, along with a proven track record of reducing churn, driving account expansion, and increasing product adoption. The role requires full-time remote work on the East Coast starting at 8am ET, with up to 20% weekday travel. Candidates must be able to rent and drive rental cars and must be authorized to work in the United States on a full-time basis without requiring visa sponsorship.
Responsibilities
The Customer Success Manager will work closely with Conduit’s co-founders to design and implement a cohesive onboarding, training, and support platform. They will own and drive the strategy of onboarding users, ensuring their success on the Conduit Platform. The manager will serve as the voice of the customer, collecting feedback to drive continuous improvement across all areas. They will contribute to organizing Conduit’s Customer Relationship Management system, develop and perform HVAC trainings, and build relationships with clients. Additionally, they will lead on-site rollouts with enterprise customers, support customer service through various communication channels, measure impact using product analytics, and drive customer account growth through data-supported storytelling.
Skills
Customer Communication
Problem-Solving
Data Analysis
Training
Customer Support
Listening
Written Communication
Verbal Communication
Pear VC
Venture capital firm for early-stage startups
About Pear VC
Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,738.4MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine LearningIndustries
51-200Employees