Customer Service Agent at Ecolab

Caerphilly, Wales, United Kingdom

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

High school qualifications or equivalent (Minimum Qualification)
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook) (Minimum Qualification)
Experience using Customer Service software (Minimum Qualification)
Ability to accurately type a minimum of 25 words per minute (Preferred Qualification)
Ability to interact professionally with others and work independently in a fast-paced environment (Preferred Qualification)
Prior experience utilizing a multi-line telephone system (Preferred Qualification)
Strong problem solving and interpersonal skills (Preferred Qualification)
Excellent verbal and written communication skills (Preferred Qualification)
Highly dependable team player (Preferred Qualification)
Ability to prioritize workload and complete responsibilities on time (Preferred Qualification)
Excellent communication skills (Implied from ideal candidate)
Strong customer service orientation (Implied from ideal candidate)
Ability to handle challenging situations with professionalism and empathy (Implied from ideal candidate)
Excellent attention to detail (Implied from job description)
Ability to multitask (Implied from job description)

Respond promptly and professionally to customer inquiries via various channels
Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures
Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department
Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines
Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system
Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution
Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team
Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information
Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions
Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues