Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Food Distribution, SalesIndustries
Requirements
- High school diploma or general education degree (GED)
- One (1) year minimum experience in sales and/or customer service position preferred
- Specialty food, specialty business, and/or culinary experience preferred
- Working knowledge of MS Office (Word, Excel, and Outlook)
- Strong numeric and alpha-numeric data entry skills
- Proven ability to communicate effectively in a positive manner both verbally and in writing
- Attention to detail, accuracy, effectiveness, and efficiency
- Pursues knowledge, education, training, and development opportunities
- Ability to read, comprehend, and analyze written information including general business periodicals, professional journals, technical procedures, or governmental regulations
- Strong communication and interpersonal skills
- Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas
- Reliable and timely attendance
Responsibilities
- Identify customer and department needs and satisfy them effectively
- Maintain and develop assigned customer base
- Maintain working knowledge of all products and categories to drive penetration of existing accounts
- Cross-train and foster solid working relationships within department and with other departments
- Input orders into computer system
- Sell all major product categories via telephone and other media through presentation of new products, services, ideas, uses, and applications to meet sales and profit objectives
- Create and maintain necessary company and customer files
- Manage daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned
- Support company sales and gross profit projections and goals as needed
- Adhere to operational procedures
- Attend meetings as scheduled
- Work with sales team
- Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources
- Attend department sales meetings and participate in other activities as requested
- Work different days, hours, and overtime occasionally as needed
- Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
- Perform other duties as required
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Customer Service position?
The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.
Is this Customer Service role remote or office-based?
This information is not specified in the job description.
What skills are required for this Customer Service job?
Required skills include working knowledge of MS Office (Word, Excel, and Outlook), strong numeric and alpha-numeric data entry skills, and proven ability to communicate effectively verbally and in writing. One year minimum experience in sales and/or customer service is preferred, along with attention to detail, accuracy, effectiveness, and efficiency.
What is the company culture like for this role at Sysco?
The role emphasizes developing close working relationships with customers and departments, cross-training, fostering solid working relationships within and across departments, sharing expertise, and providing customer service to internal and external customers.
What makes a strong candidate for this Customer Service position?
A strong candidate has one year of experience in sales or customer service, preferably in specialty food or culinary areas, pursues knowledge and training opportunities, solicits customer feedback to improve service, and demonstrates effective communication and attention to detail.
Sysco
Foodservice distribution for restaurants and healthcare
About Sysco
Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.
Houston, TexasHeadquarters
1970Year Founded
IPOCompany Stage
Food & AgricultureIndustries
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Performance Bonus
Risks
Increased competition from tech-driven solutions could impact Sysco's market share.
Reliance on partnerships for technology advancements may pose risks if results are unmet.
Socially responsible investing trends may pressure Sysco to improve ESG standards.
Differentiation
Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.
The company provides flexible payment options and waives delivery minimums for scheduled deliveries.
Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.
Upsides
Sysco can capitalize on the demand for plant-based and alternative protein products.
The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.
Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.
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