Customer Service at Sysco

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High school diploma or general education degree (GED)
One (1) year minimum experience in sales and/or customer service position preferred
Specialty food, specialty business, and/or culinary experience preferred
Working knowledge of MS Office (Word, Excel, and Outlook)
Strong numeric and alpha-numeric data entry skills
Proven ability to communicate effectively in a positive manner both verbally and in writing
Attention to detail, accuracy, effectiveness, and efficiency
Pursues knowledge, education, training, and development opportunities
Ability to read, comprehend, and analyze written information including general business periodicals, professional journals, technical procedures, or governmental regulations
Strong communication and interpersonal skills
Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas
Reliable and timely attendance

Responsibilities

Identify customer and department needs and satisfy them effectively
Maintain and develop assigned customer base
Maintain working knowledge of all products and categories to drive penetration of existing accounts
Cross-train and foster solid working relationships within department and with other departments
Input orders into computer system
Sell all major product categories via telephone and other media through presentation of new products, services, ideas, uses, and applications to meet sales and profit objectives
Create and maintain necessary company and customer files
Manage daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned
Support company sales and gross profit projections and goals as needed
Adhere to operational procedures
Attend meetings as scheduled
Work with sales team
Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources
Attend department sales meetings and participate in other activities as requested
Work different days, hours, and overtime occasionally as needed
Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
Perform other duties as required

Skills

Customer Service

Sales

Product Knowledge

Order Processing

Telephone Sales

Customer Relations

Market Penetration

Reports Management

Computer Systems

Cross-Training

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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