Customer Relations Lead at AngelList

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Venture Capital, Startups, FinTechIndustries

Requirements

5+ years of client-facing account management experience, including 2+ years managing a team
Proven ability to develop and nurture talent to retain team members and create clear development pathways
Operational fluency, ideally in fund administration, financial services, or a similarly complex domain. You understand how service delivery, metrics, and product systems intersect, and you can manage all three
Commercial acumen, with exposure to contracting nuances including repricing and renewal support
Proven ability to lead through ambiguity, prioritize ruthlessly, and take initiative

Responsibilities

Lead, coach, and manage a team of Account Managers and Associates responsible for GP onboarding, enablement, and lifecycle management across fund types
Personally own key customer accounts, engaging with high-value GPs to deliver proactive, strategic support across fund lifecycles
Oversee operational execution, ensuring high task throughput, strong SLA adherence during peak seasons, and timely incident resolution
Drive GP retention and satisfaction by monitoring key health metrics (e.g., NPS, CSAT, churn) and intervening early to de-risk issues
Act as the Incident DRI (Directly Responsible Individual) for customer-impacting issues, coordinating internal teams and driving to resolution with clear external comms
Identify and help resolve systemic issues across product, tax, and ops workflows to improve the customer experience and contribute to revenue growth
Set the standard for what “great” looks like across every customer touchpoint
Co-create a scalable team with the head of function, removing operational obstacles and reducing redundant manual effort, with the goal of improving the ratio of reactive to proactive work

Skills

Key technologies and capabilities for this role

Team ManagementCustomer RelationsAccount ManagementPeople ManagementIncident ManagementVenture CapitalFund OperationsCustomer SuccessOperational Rigor

Questions & Answers

Common questions about this position

What is the salary for the Customer Relations Lead position?

This information is not specified in the job description.

Is this role remote or in-office, and where is it located?

This role is based in-office in New York City.

What are the key responsibilities and skills needed for this role?

The role involves leading and coaching a team of Account Managers and Associates, personally managing key customer accounts with high-value GPs, overseeing operational execution, driving retention through metrics like NPS and CSAT, and acting as Incident DRI for issue resolution.

What is the company culture like at AngelList?

AngelList focuses on accelerating innovation in the startup ecosystem, supporting venture fund managers operationally with customer obsession, operational rigor, and collaboration across teams like product, fund administration, legal, and tax.

What makes a strong candidate for the Customer Relations Lead role?

Strong candidates excel in people management, hands-on customer support for complex relationships, operational execution, incident management, and quickly developing fluency in venture fund operations, even without prior venture experience.

AngelList

Provides fundraising tools for startups

About AngelList

AngelList operates in the venture capital market, offering tools for startups and investors to facilitate fundraising. Its main products include modern cap tables, syndicates, and investor portals, which help startups raise capital more efficiently. Unlike many competitors, AngelList focuses on creating a streamlined process for both startups and investors, making it easier for them to connect and collaborate. The company's goal is to boost innovation by increasing the number of successful startups around the world.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$120.7MTotal Funding

SERIES_CCompany Stage

Venture Capital, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Company Equity

Risks

Emerging platforms like Bemi could challenge AngelList's dominance in the tech startup ecosystem.

Increased competition from AI-driven platforms like Spyne and Myko may impact market share.

Alternative funding sources may reduce AngelList's influence in the venture capital market.

Differentiation

AngelList offers modern cap tables and professional fundraising tools for startups.

The platform supports over 18,000 startups and manages $15 billion in assets.

AngelList simplifies capital-raising with innovative solutions like syndicates and investor portals.

Upsides

AngelList's global presence includes the U.S., UK, Canada, and India.

The platform has supported over 20 unicorns, showcasing its success in venture capital.

AngelList's mission to accelerate innovation aligns with increasing interest in AI-driven startups.

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