Manager, Customer Success Operations & Strategy
Modern HealthFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
The ideal candidate thrives on turning data into action, understands service-based delivery models, and is energized by improving both team efficiency and customer outcomes. Experience in a high-impact, analytical role is essential, along with the ability to partner directly with senior leadership and collaborate cross-functionally with various departments.
The Customer Operations Manager will support operational initiatives to improve scalability, profitability, and customer experience across service delivery functions. This includes refining the sales-to-delivery handoff process, optimizing workflows for campaign delivery, and developing reporting frameworks to measure efficiency and customer value. The role also involves identifying opportunities to leverage AI tools, partnering with data and product teams, sharing insights with customer-facing teams, and researching best practices to enhance delivery efficiency and knowledge retention.
Social media management and influencer marketing tools
Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.