Customer Onboarding Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Non-profit, Christian MinistriesIndustries

Requirements

Candidates should possess at least 2 years of customer service experience and proficiency with systems such as Zendesk, JIRA, Asana, and Google Apps. Bonus qualifications include basic coding knowledge and experience with Photoshop or similar design programs.

Responsibilities

The Customer Onboarding Specialist will manage the client onboarding process post-sale to ensure client retention and adoption of services. This involves providing consulting, building, and graphic design services, offering creative solutions via various communication channels, and guiding clients through the platform to realize its value. Responsibilities include ensuring apps pass internal review within six weeks, performing quality assurance checks on client apps, collaborating with the team on client experience improvements, and troubleshooting complex issues.

Skills

Customer Onboarding

Client Retention

Adoption Optimization

Teaching

Customer Service

Technical Acumen

Communication

Subsplash

Fintech mobile SaaS for software solutions

About Subsplash

Subsplash creates software solutions in the Fintech and mobile SaaS sectors, focusing on enhancing digital experiences for clients and their users. Their products are designed to be user-friendly and engaging, catering to organizations that want to improve their online presence. Subsplash operates on a subscription model and also offers custom software development, allowing clients to tailor solutions to their specific needs. What sets Subsplash apart from competitors is its strong emphasis on design and a people-centered approach, which is reflected in their core values of humility, innovation, and excellence. The company's goal is to make a positive impact on the world by honoring God and serving people through their software solutions.

Seattle, WashingtonHeadquarters

2005Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

201-500Employees

Benefits

Generous Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

short and long term disability and life insurance

401k Matching

Professional Development

Parental Leave

Family-Friendly Culture

Risks

Increased competition from church-focused SaaS platforms like Tithe.ly and Pushpay.

Potential user backlash from new features like Live Stream Chat not meeting preferences.

Rapid feature development may lead to technical issues affecting user experience.

Differentiation

Subsplash focuses on design-centric, people-centered software for religious communities.

The company offers mobile-first solutions, enhancing digital engagement for faith-based organizations.

Subsplash's core values of humility, innovation, and excellence guide its impactful software solutions.

Upsides

Growing demand for digital engagement tools in religious communities boosts Subsplash's market potential.

The rise of hybrid worship models increases demand for Subsplash's live streaming tools.

Personalized user experiences align with Subsplash's design approach, enhancing user satisfaction.

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