Onboarding Team Lead
AshbySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HR Technology, SaaS, FintechIndustries
Requirements
Candidates should have a minimum of 3 years of relevant experience in an onboarding or integration manager role, with a strong understanding of launching and managing complex onboarding journeys. Experience managing a complex B2B SaaS product and quickly becoming a product expert is also required, along with a creative approach to problem-solving.
Responsibilities
The Customer Onboarding Manager will be the primary point of contact for clients, guiding them through onboarding and offboarding processes to ensure long-term success. This role involves acting as a trusted advisor, providing strategic guidance on operational and product-related issues, and advocating for clients internally to facilitate business expansion. Responsibilities include facilitating on-time onboarding through project management, assisting teammates with escalations and product questions, driving process and product improvements, and partnering with internal teams to deliver an optimal customer experience.
Skills
Customer Onboarding
SMB
EMEA
HRIS
Payroll
Compliance
Benefits Management
Performance Management
Equipment Management
Global Teams
SaaS
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Stock Options
Risks
Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.
Differentiation
Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.
Upsides
Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.
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