Customer Onboarding Manager

About Deel

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why Join Deel?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Who You Are

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding Clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Duties

Project Management

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.

Product Expertise

• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.

Communication & Presence

• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
• Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.

Problem Solving

• Identify, analyze, and resolve complex problems creatively and resourcefully.
• Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.

Team Contribution

• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.
• Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

What You Will Need

Experience

• 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll