Enterprise Customer Success Manager
Sigma Computing$132,000 - $165,000/year
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Market Research, Consumer Content, Retail TechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field, and ideally have 2+ years of experience in customer support or technical support roles. Strong technical proficiency in databases, SQL, XML, and web technologies is required, along with an understanding of consumer content and online retail industry trends. The ability to troubleshoot complex data structures and communicate technical information effectively is also necessary.
Responsibilities
As a Customer Integration Support specialist, you will provide first-line support to both internal and external customers, addressing their queries and issues promptly. You will oversee the Client Integration IT Service Management tool, ensuring Service Level Agreements (SLAs) are met, and facilitate the setup of new client standard feeds. Additionally, you will diagnose and resolve Client Integration production issues, recommend solutions, monitor services, and engage with commercial and technical personnel to maintain clear communication. You will also apply your knowledge to manage integration challenges and demonstrate the ability to work under pressure and manage multiple projects concurrently.
Skills
Customer Service
Technical Support
Service Management
Stakeholder Communication
Content Management
Industry Knowledge
Nielsen
Global measurement and data analytics provider
About Nielsen
Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.
Town of Clarkstown, New YorkHeadquarters
1963Year Founded
$45.1MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, ConsultingIndustries
10,001+Employees