Customer Support Representative

Remote

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$60,000 – $80,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Construction, Software, Real EstateIndustries

Requirements

Candidates should possess 2+ years of experience in customer support or a similar client-facing role, preferably in a SaaS or technology environment, with excellent written and verbal communication skills, strong problem-solving abilities, and meticulous attention to detail. A general understanding of construction industry financial processes, or aptitude for quick learning, is preferred, along with familiarity with Quickbooks and proficiency with customer communication tools like Intercom.

Responsibilities

As a Customer Support Representative, you will serve as the primary point of contact for customer questions, providing effective solutions and escalating issues to the engineering team when necessary. You will collaborate with engineering during escalations, maintain a tracking system for customer requests, ensure timely follow-up, and create user-friendly articles for the Help Center. Additionally, you will work closely with the product team to communicate customer feedback and feature requests, and develop custom workarounds for unique customer cases.

Skills

Customer Support

Problem Solving

Communication

Quickbooks

Construction

Adaptive

Financial management platform for construction businesses

About Adaptive

Adaptive.build offers a financial management platform designed for the construction industry, featuring automated bookkeeping, cash flow management, vendor compliance, and real-time budgeting integrated with Quickbooks. It helps builders and remodelers manage job costs, maximize profits, and gain project visibility by simplifying tasks like bill payments and budget tracking. Unlike competitors, Adaptive.build focuses specifically on the unique financial challenges of construction projects, providing a comprehensive solution that saves time and improves accuracy. The company's goal is to enhance financial performance for its users through efficient management tools, operating on a subscription model.

New York City, New YorkHeadquarters

2022Year Founded

$25.5MTotal Funding

SERIES_ACompany Stage

Consulting, Financial ServicesIndustries

51-200Employees

Benefits

Equity compensation

401k match

Risks

Procore Technologies' FedRAMP authorization could threaten Adaptive's market share.

The slow payment cycle in construction may impact Adaptive's financial stability.

Reliance on Quickbooks integration poses risks if service disruptions occur.

Differentiation

Adaptive offers automated bookkeeping and cash flow management for construction businesses.

The platform integrates with Quickbooks for streamlined financial operations.

Adaptive allows users to create a draw with cost backup in under a minute.

Upsides

Adaptive closed a $19M Series A to enhance construction finance with AI.

The platform addresses slow payments, a $273 billion issue in construction.

Integration with AI tools can improve budgeting and forecasting accuracy.

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