Client Success Manager - Preferred Sales

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

Experian is a global tech company specializing in data and analytics, focused on transforming lives and creating opportunities through data. We are seeking a professional to build, retain, and expand long-term strategic client relationships within the financial services and related sectors. This role involves guiding clients through the assessment, purchase, and implementation of Experian solutions, aligning our offerings with their business and technical goals, and exceeding sales performance targets.

Requirements

• Experience in building, retaining, and expanding long-term strategic client relationships.
• Experience guiding clients through the assessment, purchase, and implementation of solutions.
• Ability to align offerings with client business and technical goals.
• Proven ability to exceed sales performance targets.
• Experience managing daily client interactions, coordinating support, and ensuring seamless execution of contracted services.
• Focus on guiding growth through multi-year renewals, upselling, and cross-selling.
• Must be based in the West Coast.

Responsibilities

• Management of existing customer relationships to increase adoption, use, and growth of Experian's products and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important).
• Daily support of client's strategic plans to ensure execution of relevant Experian-supported projects.
• Act as the business liaison between the client and internal departments (including Project Management and Client Success Teams) to ensure client satisfaction and measurable Return on Investment.
• Educate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation.
• Partner with a team of subject matter experts, including sales consultants/engineers.
• Frequent communication with clients, including weekly/monthly/quarterly status calls (virtual) and travel to client locations.
• Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell/up-sell activities.
• Manage sales pipeline (Salesforce), revenue tracking, and forecasting to support team planning and financial reporting.
• Negotiate complex client contracts for both standard and custom Experian products and services.
• Define and own strategic account plans to unlock investments focused on client's evolving goals.
• Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans.
• Collaborate with internal and external partners to structure operational and strategic plans.
• Ensure scoping, pricing, contracting, execution, and support of both standard and custom projects in collaboration with Consulting and Client Support Teams.
• Work with Client Support Teams, Product Management, and Marketing personnel to ensure ongoing "Voice of Customer" (VOC) feedback and ongoing product and service education.

Company Information

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a member of the FTSE 30 and for more than 125 years, we've helped economies and communities flourish – and we're not done. Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people, and new ideas so we can help create a better tomorrow. To do this, we employ 'big-thinkers' that share our purpose #uniquelyexperian.